Questions about your subscription or a charge? Email us at [email protected] — we respond within 1 business day.
You may cancel your subscription at any time, for any reason. To cancel, email us at [email protected] or use the cancellation option in your account dashboard.
After cancellation, your subscription access remains active through the end of the current paid period. No further charges will be made after the current period ends.
You may request a refund at any time, for any reason — with one exception: we will not issue a refund for a billing period in which medication has already been ordered for you. Once your medication has been ordered from the pharmacy, that charge is non-refundable.
If your medication has not yet been ordered, contact us immediately at [email protected] and we will process a full refund for that period.
Approved refunds are returned to your original payment method. Processing time depends on your bank or card issuer.
We accept Visa, Mastercard, FSA/HSA cards, Apple Pay, and Google Pay. We do not accept American Express.
We may update this policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our Platform after any changes constitutes acceptance of the revised policy.
Our patient support team is available Monday–Friday, 9am–5pm CT.
Email: [email protected]
