Privacy Policy

Scope of This Policy

This Privacy Policy applies to your use of the GlydeRX website and Platform (collectively, "Website") operated by GlydeRX, LLC ("we," "us," or "our") in partnership with OpenLoop Healthcare Partners, PC and affiliated medical groups ("OpenLoop"). This policy describes our practices for collecting, using, maintaining, protecting, and disclosing information we receive through this Website.

This policy does not apply to protected health information (PHI) collected while you are a patient or seeking treatment. PHI is governed by Part II of this document — our HIPAA Notice of Privacy Practices.

Information We Collect

We collect several types of information from and about users of our Website, including:

• Personal information by which you may be identified — such as name, postal address, email address, telephone number, or other identifiers.
• Technical data that does not individually identify you — such as IP addresses, browser type, operating system, and geographic region derived from your IP address.
• Usage details — information about your equipment, browsing actions, and patterns as you navigate the Website.

How we collect it

• Directly from you — when you fill out forms, create an account, or contact us.
• Automatically — through cookies, web beacons, and similar tracking technologies as you navigate the Website.
• From third parties — such as analytics providers and advertising partners.

Cookies and Tracking Technologies

We use the following technologies for automatic data collection:

• Cookies: Small files placed on your device. You may set your browser to refuse cookies, but some parts of the Website may not function properly if you do.
• Web beacons: Small electronic files embedded in pages or emails that permit us to count visits, opens, and other interactions.
• Analytics tools: We may use third-party analytics services (such as Google Analytics) to understand how users interact with our Website.
• Artificial intelligence: We may use AI tools to analyze aggregate data and improve our services. These tools are used in compliance with applicable law and do not replace licensed clinician judgment.

How We Use Your Information

We use the information we collect to:

• Present the Website and its contents to you.
• Provide you with information, products, or services that you request.
• Send operational notices about your account, subscription, or care.
• Inform you about services or treatments you have expressed interest in.
• Carry out billing, collection, and other contractual obligations.
• Contact you by phone, text, or email about your account or our services.
• Improve and personalize your experience on the Website.
• Comply with our legal obligations.

We may also use your information to send promotional communications. You may opt out of promotional emails at any time by following the unsubscribe instructions in those emails or emailing [email protected].

We do not share mobile opt-in or consent data with third parties for marketing or promotional purposes.

Disclosure of Your Information

We may disclose your personal information to:

• Our subsidiaries, affiliates, and OpenLoop Healthcare Partners, PC and affiliated entities.
• Contractors, service providers, and other third parties that support our business operations.
• A buyer or successor in the event of a merger, acquisition, or sale of assets.
• Third parties to market their products or services to you, only with your consent.
• Comply with any court order, law, or legal process, including government or regulatory requests.
• Protect the rights, property, or safety of GlydeRX, our users, or others.

We do not disclose mobile information to third parties for marketing or promotional purposes. We do not sell your personal information.

Your Choices

• Cookies: Set your browser to refuse all or some cookies. Note that some parts of the Website may not function if cookies are disabled.
• Promotional email: Opt out at any time by following unsubscribe instructions in any email we send, or by emailing [email protected].
• Targeted advertising: You may opt out of interest-based advertising from members of the Network Advertising Initiative (NAI) at networkadvertising.org/choices.

Your State Privacy Rights

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, and other states may have additional rights regarding personal information, including rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in personal information.
• Data portability.
• Opt out of personal data processing for targeted advertising or sale.

To exercise any of these rights, email [email protected]. To appeal a decision, follow the instructions in our reply.

Data Security

We have implemented measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures on the Website.

Changes to Our Privacy Policy

We may update this policy from time to time. Changes are effective when posted to this page. Your continued use of the Website after changes constitutes acceptance of the updated policy.

Who Provides Your Care

Medical care through the GlydeRX Platform is provided by OpenLoop Healthcare Partners, PC and its affiliated professional corporations (including OpenLoop Healthcare Partners California, PC; and Untitled Health PLLC), which operate as a HIPAA Affiliated Covered Entity ("ACE"). These entities may share your protected health information (PHI) with each other as needed to carry out treatment, payment, and healthcare operations. A single Privacy Officer is responsible for HIPAA compliance across all ACE participants.

GlydeRX, LLC is a business associate of these covered entities and handles PHI pursuant to a Business Associate Agreement, consistent with HIPAA requirements.

Your Rights as a Patient

To exercise any of these rights, email [email protected] or contact us at [email protected].

How We Use and Share Your Health Information

Treatment

We use your health information to provide care. We may share it with other licensed clinicians involved in your treatment.

Payment

We may use and share your health information to bill and receive payment for your care.

Healthcare Operations

We may use your information to run our practice, improve your care, send appointment reminders, and contact you when necessary. We may use AI and machine learning tools to analyze health information and improve clinical workflows, in compliance with HIPAA and applicable law. These tools do not replace licensed clinician judgment.

Other Permitted Uses

We may also share your information, to the extent permitted by law, for:

• Public health and safety issues (e.g., disease prevention, mandatory reporting)
• Health research (under appropriate safeguards)
• Legal compliance
• Organ and tissue donation requests
• Medical examiner or funeral director purposes
• Workers' compensation, law enforcement, or other government requests
• Lawsuits and legal actions (pursuant to court order or subpoena)

Uses Requiring Your Written Authorization

We will not use or share your PHI for the following purposes without your written permission:

• Marketing purposes
• Sale of your health information
• Psychotherapy notes (except where permitted by law)

Fundraising

We may contact you about fundraising efforts. You have the right to opt out at any time — opting out will not affect your care. To opt out, email [email protected].

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will notify you promptly — and no later than 60 days after discovery — if a breach occurs that may have compromised your information.
• Where state laws require greater privacy protections than HIPAA, we follow state law.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. You may revoke that permission in writing at any time.

Changes to This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on this website.

Filing a Complaint

If you believe your privacy rights have been violated, you may:

• Contact us at [email protected]
• Contact the OpenLoop Privacy Officer at [email protected] · Phone: (844) 819-7956
• File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/privacy/hipaa/complaints, by calling 1-877-696-6775, or by writing to 200 Independence Avenue, S.W., Washington, D.C. 20201.

We will not retaliate against you for filing a complaint.