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GlydeRX (the "Platform") is operated by GlydeRX, LLC ("we," "us," or "our") in partnership with OpenLoop Healthcare Partners, PC and affiliated medical groups. Any products or services provided through the Platform or any affiliated website, software, or application are governed by these Terms of Use ("Terms"). By accessing or using the Platform, you agree to be bound by these Terms.
Please read these Terms carefully. By using the Platform, or by clicking to accept these Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms. If you do not agree to these Terms, you may not use the Platform.
SECTION 19 OF THESE TERMS CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND WE ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.
Please review our Privacy Policy for information about how we collect and use your personal information. For patients receiving care through the Platform, please also review our HIPAA Notice of Privacy Practices for information on uses and disclosures of your Protected Health Information.
We may revise and update these Terms from time to time in our sole discretion. Any changes are effective upon posting to the Platform. Your continued use after a change has been posted constitutes acceptance of the changes. We encourage you to review these Terms regularly.
THE INFORMATION AND OTHER CONTENT AVAILABLE ON OR THROUGH THE PLATFORM IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. YOU SHOULD ALWAYS CONSULT WITH YOUR HEALTHCARE PROVIDER REGARDING QUESTIONS YOU HAVE ABOUT ANY MEDICAL CONDITION BEFORE MAKING HEALTHCARE DECISIONS.
"Provider" means an independent licensed clinician or professional entity that provides clinical services to you through or in connection with the Platform. Licensed clinicians operate independently of GlydeRX and exercise their own professional judgment.
We do not warrant the accuracy, completeness, or usefulness of information provided on the Platform. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform.
By creating an account, you consent to receive electronic communications from us (e.g., via email, text message, or notices posted to the Platform). These may include operational notices about your account and transactional information related to your care or subscription. You may also receive promotional communications; you can opt out at any time by following the unsubscribe instructions in such communications or by emailing [email protected].
You agree that your use of a keypad, mouse, or other device to select an item, button, or icon on the Platform constitutes your electronic signature and agreement. You should maintain copies of all electronic communications from us.
We may update the content on the Platform from time to time, but its content is not necessarily complete or current. Any material on the Platform may be out of date at any given time, and we are under no obligation to update such material.
The Platform and all information and content included on the Platform are the exclusive property of GlydeRX, LLC or its content suppliers and are protected under applicable copyright, patent, trademark, and other proprietary rights. No right, title, or interest in or to the Platform or any content thereon is transferred to you, and all rights not expressly granted are reserved.
The GlydeRX name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of GlydeRX, LLC or its affiliates or licensors. You must not use such marks without our prior written permission.
Ozempic®, Wegovy®, Mounjaro®, and Zepbound® are registered trademarks of their respective owners. GlydeRX is not affiliated with, endorsed by, or sponsored by any of these trademark holders. GlydeRX facilitates access to compounded GLP-1 medications, which are distinct from brand-name medications.
These Terms permit you to access and use the Platform for your personal, non-commercial use only. You agree not to:
The Platform facilitates prescription orders placed by your licensed clinician. Where applicable, prescriptions may be fulfilled by state-licensed compounding pharmacies ("Partner Pharmacies") and/or a pharmacy of your choice, depending on your program and location. You authorize clinicians and the Platform to transmit prescription information to one or more pharmacies for dispensing and shipment, as permitted by law.
Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all states or Washington D.C. Subject to change.
By providing a payment method, you expressly agree that we (or our payment processor) are authorized to charge it for all fees associated with your use of the Platform, together with any applicable taxes. If your payment method cannot be verified, is invalid, or is otherwise not acceptable, your subscription may be suspended or cancelled.
If you enroll in a subscription or recurring program, you authorize us to charge your payment method on a recurring basis until you cancel. Subscription terms, billing cadence, and cancellation deadlines are disclosed at checkout or in your account dashboard. To avoid renewal charges, you must cancel before the disclosed cutoff prior to the renewal date (typically 48 hours, if stated at checkout). Payments may be processed by third-party processors (e.g., Stripe). We do not store full payment card numbers.
Services are generally offered on a cash-pay basis and are not billed to insurance. We do not guarantee that any amounts paid are eligible for reimbursement by insurance, HSA/FSA, or otherwise.
All sales are final except as expressly stated in our Cancellation & Refund Policy or as required by applicable law. Please review that policy for complete information on refund eligibility.
From time to time, we may offer promotions, discounts, referral programs, or sweepstakes. Promotions may be subject to additional terms and eligibility rules that are incorporated by reference. Those additional terms will control in the event of a conflict with these Terms.
We reserve the right to terminate or suspend your access to all or part of the Platform at any time, for any reason, with or without prior notice, including for violations of these Terms. The following provisions survive termination: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law and Dispute Resolution.
If the Platform contains links to third-party sites or resources, these links are provided for your convenience only. We do not control or endorse those sites and accept no responsibility for them or for any loss or damage arising from your use of them.
THE PLATFORM AND THE INFORMATION AND CONTENT ON THE PLATFORM IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. [BRAND NAME, LLC / INC.], ITS AFFILIATES, AND ITS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL [BRAND NAME, LLC / INC.], ITS AFFILIATES, OR ITS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF (I) ONE HUNDRED DOLLARS ($100), OR (II) THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE APPLICABLE CLAIM.
You agree to defend, indemnify, and hold harmless GlydeRX, LLC, its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform.
You agree that the laws of the State of Iowa will govern these Terms and any dispute arising between you and GlydeRX related to your use of the Platform, without regard to conflicts of laws provisions.
You and we both agree to provide written notice of any disputes and to try to resolve them informally in good faith within 30 days. If not resolved, disputes will be resolved through individual, binding arbitration administered by JAMS pursuant to the JAMS Streamlined Arbitration Rules & Procedures, conducted in English. The arbitrator will conduct hearings by teleconference or videoconference unless in-person is determined appropriate (in Polk County, Iowa). Awards rendered by the arbitrator may be confirmed and enforced in any court with appropriate jurisdiction.
YOU AND WE EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY CLAIM SUBJECT TO ARBITRATION.
ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
No waiver by us of any term or condition in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions continue in full force and effect.
GlydeRX is based in the United States. Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all states or Washington D.C. Subject to change. Access to the Platform may not be lawful in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
These Terms, together with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and GlydeRX regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.
For questions, technical support, or other communications relating to these Terms or the Platform, contact us at:
Email: [email protected]
GlydeRX, LLC
[Your Company Address]
